On This Page
> resources > docs > analyzing processes > Case Explorer

Case Explorer

Process Intelligence Process Intelligence Available with a Process Intelligence seat or higher. Only seats on this plan or a higher one can use this feature. Compare plans Available with a Process Intelligence seat or higher

Case Explorer

The Case Explorer lets you inspect individual cases in detail. While dashboards and process maps show aggregates and patterns, the Case Explorer zooms in on a single case to show exactly what happened, when it happened, and what data is associated with each step.

When to Use the Case Explorer

Use the Case Explorer when you want to move from patterns to proof:

  • Investigate specific cases behind a KPI or chart
  • Understand why a case took longer or behaved differently
  • Validate insights using real event sequences
  • Explore cost, automation, and timing at case level

Analysis Best Practice

Use dashboards to spot signals, then switch to the Case Explorer to understand the underlying cases.

Opening the Case Explorer

Click Case Explorer in the right sidebar.
Use the case selector at the top of the dialog to pick a case and open its detail view.

Case Explorer with case selector and case detail view

Selecting a Case

  • Use the case selector to browse or search for a case ID
  • Select a case to open its details
  • Use Set as filter to apply the selected case to the global filters

The case detail panel updates immediately when a different case is selected.

Case Details

The case detail view is organized into four tabs:

  • Timeline
  • Info
  • Statistics
  • Data

Each tab shows a different perspective on the same case.

Timeline

The Timeline tab shows the chronological flow of activities for the selected case.

  • Activities are listed in execution order
  • Bars visualize the duration between events
  • The horizontal axis represents time
  • Each row corresponds to one activity in the case

Use this view to spot delays, waiting times, and long-running steps.

Info

The Info tab shows high-level metrics for the selected case, such as:

  • First date: when the case started
  • Last date: when the case completed
  • Throughput time: total case duration
  • Number of events
  • Number of activities
  • Number of datasets
  • Total cost
  • Total CO₂ (if available)

This tab provides a compact summary of the case at a glance.

Statistics

The Statistics tab shows statistical summaries for numeric event or case attributes.

For each field, statistics may include:

  • First and last value
  • Highest and lowest value
  • Average, median, and mode
  • Standard deviation

This is useful for understanding variation within a single case, for example cost fluctuations across activities.

Data

The Data tab shows the raw event-level data for the selected case in tabular form.

Each row represents one event and typically includes:

  • Activity name
  • Timestamp
  • Cost (if available)
  • Automation flag or other event attributes

This view is ideal for precise inspection, validation, and exporting insights.

Typical Investigation Flow

  1. Spot an anomaly or pattern in a dashboard
  2. Open the Case Explorer
  3. Select a relevant case
  4. Review the Timeline to understand flow and delays
  5. Check Info for overall metrics
  6. Use Statistics to analyze numeric variation
  7. Inspect Data for exact event details

Privacy Note

Case details may include sensitive information. Visibility depends on your organization’s data and access permissions.

Related Documentation

Design better processes. Build a connected architecture. Stay in control.

Get instant access with no credit card and no waiting. Turn the way your organization works into clear, connected process designs.

Build your process architecture, define ownership and controls, and align roles and responsibilities across every level.

Start your free trial and create one reliable foundation for governing, managing, and continuously improving your processes.

Get Your Free Trial Today