Cookies & Tracking Notice
ProcessMind Cookies & Tracking Notice
Effective starting: June 23, 2024
Introduction
ProcessMind uses cookies and similar technologies across our websites and services to enhance your experience, understand service usage, and tailor advertisements.
Our use of these technologies helps us improve our websites and services, make them user-friendly, and deliver targeted advertisements across our websites, services and third-party platforms. You have control over your cookie settings and can customize your preferences at any time.
If you wish to modify your cookie settings on ProcessMind, you can do so by clicking on Cookie preferences
Frequently Asked Questions
What is a cookie?
Cookies are small text files stored on the hard drive by your web browser when you use websites.
The cookie is installed after a request is issued by a web server to a browser (e.g. Internet Explorer, Firefox, Chrome) and is completely “passive” (does not contain software, viruses or spyware and cannot access information stored on the user’s hard drive). The cookies enable a website to recognize a browser.
A cookie consists of two components: the name and the content or the value of the cookie.
The cookie itself does not in most cases identify you.
What is the lifecycle of a cookie?
Cookies are administered by web servers. The lifecycle of a cookie is limited. It can be removed manually when you delete it or it expires. From a technical perspective, only the web server sending the cookie may access it again when you return to the website associated to the web server.
The lifecycle of a cookie may vary significantly, depending on the purpose for which it was placed. As mentioned above, certain cookies are exclusively used during a single session (“session cookies”) and are not remembered after you leave the website. They are temporarily stored in the cookie folder of the web browser which remembers you until you exit the respective website or you close the browser window. Other cookies are remembered and reused each time you return on the respective website (“persistent cookies”). They are stored on the hard drive of a computer or other device (and depend, in general, on its preset lifecycle). Persistent cookies include cookies placed by a website different than our Website also known as “third party cookies”, which may be used anonymously to memorize your interests, so that it delivers relevant advertising content.
Nevertheless, cookies may be deleted by you at any moment by accessing the browser settings.
What cookies do we use?
We use session cookies and persistent cookies. Depending on the purposes for which they are used cookies can be:
Essential– used to efficiently and quickly load the pages and offer features by distributing the workload across several computers, to authenticate you and to ensure your secure connection and prevent fraudulent use of your account or detect other malicious activity on the website.
Functionality cookies– these cookies are used in order to enhance your user experience and to remember your preferences such as your language preference and cookies which are necessary for the playback of media content or which can autofill a form for you.
Analytical/Performance - used by us to count the number of users on our website, to recognize you when you visit the website again and to help us improve your experience on our website depending on how it is used. These cookies also help us understand how our services are doing and improve them by developing new features.
Targeting and advertising – these cookies are used to record your behavior online and can be used to provide you with offers and services you might be interested in.
What are third party cookies?
Depending on the website or domain placing the cookie, a cookie is “first” or “third” party. A first party cookie is set by a website visited by you directly. Third party cookies are set by third parties domains or websites which can place cookies through the website you visit, hence their name “third party cookies”. These third parties are other entities than ProcessMind and they can be session or persistent cookies.
We use Youtube and Google maps in order to display the videos we have on our website and the directions to our locations.
The use of log files and web beacons
Web beacon is a technique used on web pages or email to show that a user has accessed a content, such as opened an e-mail or accessed a link. We gather some information automatically and store it in log files. This is mostly anonymous usage data such as browser, internet service provider, clickstream data, operating system or time stamp.
Personalize browser settings for cookies
If you are not bothered by the use of cookies and you are the only person using the computer, you may set longer expiration periods for the storage of the browsing history. In case you share access to a computer, you may want to take into consideration setting the browser to delete personal browsing data each time you close the browser.
How can I stop cookies?
You may withdraw your consent for the use of cookies or change the cookie settings for this website at any time by clicking on the “View cookie settings” button at the top of this page or by configuring your browser settings (please refer to your browser’s help function to learn more about cookie controls).
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
This policy may change from time to time so if we make any material changes we will post a notice on our website. You can find out more information on cookies by accessing www.allaboutcookies.org or contacting us at info@processmind.com.
Cookie List
A cookie is a small piece of data (text file) that a website—when visited by a user—asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies—which are cookies from a domain different than the domain of the website you are visiting—for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the website to operate properly and are automatically enabled in our system. They are typically activated by your interactions, such as setting privacy options, logging in, or completing forms. While you can adjust your browser settings to block or notify you about these cookies, certain features of the site may not function correctly without them. These cookies do not hold any personal information that can identify you.
Here’s the cookie information presented in a table format:
| Cookie Name | Origin | Description | Content | Expiry |
|---|---|---|---|---|
| __hs_opt_out | Hubspot | Used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. | ”yes” or “no” | 6 months |
| __hs_do_not_track | Hubspot | Prevents the tracking code from sending any information to HubSpot. | ”yes” | 6 months |
| __hs_initial_opt_in | Hubspot | Prevents the banner from always displaying when visitors are browsing in strict mode. | ”yes” or “no” | 7 days |
| __hs_cookie_cat_pref | Hubspot | Records the categories a visitor consented to.(analytics,advertisement,functionality) | Consent categories data 1:2:3: | 6 months |
| __hs_gpc_banner_dismiss | Hubspot | Used when the Global Privacy Control banner is dismissed. | ”yes” or “no” | 180 days |
| __hs_notify_banner_dismiss | Hubspot | Used when a Notify consent banner type is used. | True | 180 days |
| hs_ab_test | Hubspot | Serves visitors the same version of an A/B test page they’ve seen before. | A/B test page id and chosen variation id | End of session |
| id_key | Hubspot | Set on password-protected pages to avoid repeated logins. | Encrypted password | 14 days |
| hs-messages-is-open | Hubspot | Determines and saves whether the chat widget is open for future visits. | True | 30 minutes |
| hs-messages-hide-welcome-message | Hubspot | Prevents the chat widget welcome message from reappearing soon after being dismissed. | True or False | 1 day |
| __hsmem | Hubspot | Identifies the membership user currently logged in to a HubSpot-hosted site. | Encrypted user data | 7 days |
| hs-membership-csrf | Hubspot | Ensures content membership logins cannot be forged. | Random letters and numbers | End of session |
| hs_langswitcher_choice | Hubspot | Saves a visitor’s selected language choice for future site redirections. | Language code and domain (e.g., “EN-US:hubspot.com”) | 2 years |
| __cfruid | Hubspot | Set by the CDN provider of HubSpot for rate limiting policies (managed by Cloudflare). | - | End of session |
| __cfuvid | Hubspot | Set by the CDN provider of HubSpot for rate limiting policies (managed by Cloudflare). | - | End of session |
| __cf_bm | Hubspot | Necessary for bot protection, set by the CDN provider of HubSpot (managed by Cloudflare). | - | 30 minutes |
This table organizes each cookie by its name, function, content, and expiration time frame, making it easier to understand their purpose and duration.
Analytics cookies
These cookies help us understand how visitors use our site by providing insights into which pages are visited most and how users navigate through the site. This information is collected in an aggregated and anonymous form, helping us to enhance the site’s performance. If these cookies are declined, we won’t be able to track your visits or improve your browsing experience. These optional cookies can be managed through the cookie settings. If you prefer not to participate, you can choose not to enable them.
| Cookie Name | Origin | Description | Content | Expiry |
|---|---|---|---|---|
| __hstc | Hubspot | The main cookie for tracking visitors. It contains various timestamps and a session number to track the visitor’s interactions over time. | Domain, hubspotutk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number. | 6 months |
| hubspotutk | Hubspot | Keeps track of a visitor’s identity. Used when deduplicating contacts after form submissions to HubSpot. | Opaque GUID representing the visitor. | 6 months |
| __hssc | Hubspot | Tracks sessions to determine if HubSpot should increment the session number and update timestamps in the __hstc cookie. | Domain, view count, and session start timestamp. | 30 minutes |
| __hssrc | Hubspot | Set when the cookie of Hubspot changes, used to determine if the visitor has restarted their browser. | ”1” (when present indicates a new session start). | End of session |
| __ga | Google Analytics | Primarily uses cookies to help websites analyze how visitors interact with the site. Used to distinguish users. | 2 years | |
| __ga _#id | Google Analytics | Primarily uses cookies to help websites analyze how visitors interact with the site. Used to persist session state. | 2 years |
Functional Cookies
These cookies allow the website to offer improved functionality and personalized features. They might be set by us or by third-party providers that contribute services to our site. If you choose not to enable these cookies, some services may not operate as intended.
| Cookie Name | Description | Content | Expiry |
|---|---|---|---|
| messagesUtk | Used to recognize visitors who engage in chats via the chatflows tool. It tracks users across visits with the same cookied browser, loading their conversation history if they return. It’s treated as necessary with certain settings. | Opaque GUID for the chat user | 6 months |
Social Media Cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
- No Social Media Cookies at the moment
Contact Us
Do not hesitate to reach out to us if you have any questions.