Cookies Policy
ProcessMind Cookies Policy
Effective date: September 14, 2026
Introduction
ProcessMind uses cookies and similar technologies across our websites and services to enhance your experience, understand service usage, and tailor advertisements.
Our use of these technologies helps us improve our websites and services, make them user-friendly, and deliver targeted advertisements across our websites, services and third-party platforms. You have control over your cookie settings and can customize your preferences at any time.
If you wish to modify your cookie settings on ProcessMind, you can do so by clicking on Cookie preferences
Frequently Asked Questions
What is a cookie?
Cookies are small text files stored by your browser that enable a website to recognize your browser. They may be session cookies (deleted when you close the browser) or persistent cookies (stored until they expire or you delete them), and may be set by us (first-party cookies) or by third parties.
What cookies do we use?
We use session cookies and persistent cookies. Depending on the purposes for which they are used cookies can be:
Essential – used to efficiently and quickly load the pages and offer features by distributing the workload across several computers, to authenticate you and to ensure your secure connection and prevent fraudulent use of your account or detect other malicious activity on the website.
Functionality cookies – these cookies are used in order to enhance your user experience and to remember your preferences such as your language preference and cookies which are necessary for the playback of media content or which can autofill a form for you.
Analytical/Performance - used by us to count the number of users on our website, to recognize you when you visit the website again and to help us improve your experience on our website depending on how it is used. These cookies also help us understand how our services are doing and improve them by developing new features.
Targeting and advertising – these cookies are used to record your behavior online and can be used to provide you with offers and services you might be interested in.
What are third party cookies?
Depending on the website or domain placing the cookie, a cookie is “first” or “third” party. A first party cookie is set by a website visited by you directly. Third party cookies are set by third parties domains or websites which can place cookies through the website you visit, hence their name “third party cookies”. These third parties are other entities than ProcessMind and they can be session or persistent cookies.
We use YouTube to display the videos we have on our website.
How can I stop cookies?
You may withdraw your consent for the use of cookies or change the cookie settings for this website at any time by clicking on the “Cookie preferences” button at the top of this page or by configuring your browser settings (please refer to your browser’s help function to learn more about cookie controls). If your browser sends a Global Privacy Control (GPC) opt-out signal, ProcessMind automatically disables analytics and marketing cookies and applies the signal to your saved preferences.
This policy may change from time to time so if we make any material changes we will post a notice on our website. You can find out more information on cookies by accessing www.allaboutcookies.org or by contacting us at privacy@processmind.com or through our contact page.
Cookie List
A cookie is a small piece of data (text file) that a website—when visited by a user—asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies—which are cookies from a domain different than the domain of the website you are visiting—for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are essential for the website to operate properly and are automatically enabled in our system. They are typically activated by your interactions, such as setting privacy options, logging in, or completing forms. While you can adjust your browser settings to block or notify you about these cookies, certain features of the site may not function correctly without them. Some of these cookies hold an identifier for your signed-in session; they are not used to track you across other websites.
| Cookie Name | Origin | Description | Content | Expiry |
|---|---|---|---|---|
| cookie_consent | ProcessMind | Stores your cookie consent preferences to remember your choices across visits. | JSON object containing consent status for each cookie category (necessary, analytics, marketing, preferences) | 1 year |
| auth-token | ProcessMind | Authenticates your session in the ProcessMind application. Set only after you sign in; HttpOnly and Secure. | Signed session token | 7 days (or until you sign out) |
| auth-state / auth-nonce | ProcessMind | Temporary values that protect the sign-in redirect when you sign in with a third-party provider. Set only while you are signing in; HttpOnly and Secure. | Random state and nonce values | 15 minutes |
| original-url / login-as-tenant-id / login-as-user-id | ProcessMind | Remembers where to return you after sign-in and, for authorized ProcessMind support staff only, enables temporary impersonation for troubleshooting. HttpOnly and Secure. | URL and internal identifiers | 15 minutes |
| userid / tenantid / organizationid | ProcessMind | Operational context used to attribute your activity to your account in ProcessMind logs when you use the application. HttpOnly and Secure. | Internal identifiers | 1 year |
Analytics Cookies
These cookies help us understand how visitors use our site by providing insights into which pages are visited most and how users navigate through the site. This information is collected in an aggregated form, helping us to enhance the site’s performance. If these cookies are declined, we won’t be able to track your visits or improve your browsing experience. These optional cookies can be managed through the cookie settings.
| Cookie Name | Origin | Description | Content | Expiry |
|---|---|---|---|---|
| _ga | Google Analytics | Used to distinguish unique users by assigning a randomly generated number as a client identifier. Helps analyze how visitors interact with the site. | Client ID (e.g., GA1.1.xxxxxxxxxx.timestamp) | 2 years |
| _ga_TRT89GTFVH | Google Analytics | Used by Google Analytics 4 to persist session state and track user interactions across pages. | Session data including timestamps and engagement metrics | 2 years |
| _clck | Microsoft Clarity | Persists the Clarity User ID and preferences, unique to that site. Helps us understand user behavior through heatmaps and session recordings. | User ID and settings | 1 year |
| _clsk | Microsoft Clarity | Connects multiple page views by a user into a single Clarity session recording. Contains timestamps and page view counts. | Session ID and interaction data | 1 day |
| website_userid | ProcessMind | Assigns a randomly generated identifier to track page visits and site interactions across sessions. Only set when analytics cookies are accepted. Used to improve our understanding of how visitors use the site. This data is stored exclusively on ProcessMind servers and is never shared with third parties. | UUID (e.g., a1b2c3d4-e5f6-4a7b-8c9d-0e1f2a3b4c5d) | 1 year |
Marketing Cookies
These cookies are used to track visitors across websites and to display relevant advertisements. They help measure the effectiveness of advertising campaigns and limit the number of times you see an ad.
| Cookie Name | Origin | Description | Content | Expiry |
|---|---|---|---|---|
| _gcl_au | Google Ads | Used by Google Ads to measure advertising and conversion efficiency. Stores a unique identifier to track conversions. | Conversion tracking ID | 90 days |
| bcookie | Browser identifier cookie used to uniquely identify devices accessing LinkedIn. Used for tracking and advertising purposes. | Unique browser identifier | 1 year | |
| li_gc | Stores consent of guests regarding the use of cookies for non-essential purposes. | Consent timestamp and status | 6 months | |
| lidc | Used for routing and to optimize data center selection based on network performance. Also facilitates tracking. | Data center routing information | 1 day | |
| test_cookie | DoubleClick (Google) | Used to check if the user’s browser supports cookies. This is a temporary test cookie. | “CheckForPermission” | Session |
Functional Cookies
These cookies allow the website to offer improved functionality and personalized features. They might be set by us or by third-party providers that contribute services to our site. If you choose not to enable these cookies, some services may not operate as intended.
Currently, we do not use any functional cookies beyond those classified as strictly necessary.
Other Browser Storage
In addition to cookies, we use browser storage (localStorage and sessionStorage) for functional purposes — for example, remembering your cookie choices, theme and language preferences, caching prices, and an anonymous session identifier for website statistics. When error monitoring is active, Sentry may store session state in your browser so we can report and debug errors. This storage is not used for advertising, and tracking-related entries are removed when you reject the corresponding cookie categories.
Third-Party Cookies Notice
Some cookies listed above are set by third-party services (Google, Microsoft, LinkedIn) and are placed on their respective domains. These third-party cookies are governed by the privacy policies of those services:
- Google Analytics & Google Ads: Google Privacy Policy
- Microsoft Clarity: Microsoft Privacy Statement
- LinkedIn: LinkedIn Cookie Policy
- YouTube: when you choose to play an embedded video, YouTube may set cookies on youtube.com domains (Google Privacy Policy).
- Paddle: when you open the checkout to pay, Paddle may set cookies on paddle.com domains (Paddle Privacy Policy).
- Calendly: when you choose to open the scheduling calendar, the widget loads from calendly.com and Calendly may set cookies on its domains (Calendly Privacy Policy).
Additional third-party tags managed through Google Tag Manager load only after the matching consent category has been granted.
When you reject marketing or analytics cookies through our consent banner, we update Google Consent Mode to prevent these services from setting new cookies. However, existing third-party cookies on other domains can only be removed by clearing your browser cookies or through those services’ own opt-out mechanisms.
Log Files and Web Beacons
Web beacons (also called pixels or clear GIFs) are small image files placed on web pages or in messages to record that content was accessed — for example, that a page was viewed, a message was opened or a link was clicked. Where we use third-party web beacons, they load only after the matching consent category has been granted, as described above.
We also collect some information automatically and store it in log files. This is mostly anonymous usage data, such as browser type, internet service provider, clickstream data, operating system and timestamps. We use this information to operate and secure our websites and services, to understand how they are used and to improve them. How we handle personal data collected through these logs is described in our Privacy Policy.
Contact Us
If you have any questions about this policy or our use of cookies, contact us at privacy@processmind.com or by post at ProcessMind B.V., Willem Sandbergstraat 33, 7425RC Deventer, The Netherlands.