FAQ

ProcessMind is an advanced process intelligence platform that integrates process modeling, process mining, and process simulation. It allows businesses to visualize, analyze, and optimize their workflows by combining manual process design with data-driven insights. The platform helps organizations improve efficiency, streamline processes, and foster collaboration among teams.

We observed first-hand that process mining was a struggle for many. Projects dragged on, data was tough to collect, and users often forgot their initial goals. Tools often misinterpreted data and didn't meet user expectations. By merging process mining with modeling, we empowered users. They can start with data to build a model or use a model to derive insights. They can combine models and charts in dashboards to view all relevant KPIs, all in one intuitive tool.

ProcessMind is the only tool that fully integrates process mining and process mapping and offers immediate insights from day one. Start your free trial now and see the difference.

Anyone looking to optimize processes and start today. Ideal for process managers, business analysts, consultants, and partners needing a powerful, white-label tool with flexible user management.

Yes! Our platform is designed to be user-friendly and intuitive, so you can start using it right away. To get started with ProcessMind, you need: - A **Microsoft or Google account** to sign up and log in. - A **modern web browser** (such as Chrome, Firefox, or Edge) to access the platform. - Basic knowledge of **process design/BPMN** and an understanding of **data handling** for process mining. Once you're set up, you can start by ingesting your data, building your process models, and analyzing your workflows.

No, you don't need a credit card to start using ProcessMind. You can sign up for a free trial and start exploring our platform without any financial commitment. If you decide to continue using the platform after the trial period, you can choose a subscription plan that suits your needs.

- **Process Modeling**: This feature allows you to manually design your workflows, visualizing each step in the process. It's helpful for documenting 'As-Is' and 'To-Be' states of a process. - **Process Mining**: This capability analyzes data from your systems to show how processes actually operate in real life. It highlights variations, bottlenecks, and inefficiencies based on real-world data. - **Process Simulation**: This feature lets you run experiments and predict the outcomes of changes to your processes. By simulating potential improvements, you can determine the best strategies before implementing them.

ProcessMind supports process optimization by offering a seamless integration of three key features: - **Process Modeling**: Visually map out your workflows to understand the current state ('As-Is') and design the future state ('To-Be'). - **Process Mining**: Ingest data from existing systems to analyze how processes are actually performed, uncovering bottlenecks, inefficiencies, and variations. - **Process Simulation**: Experiment with different scenarios and forecast outcomes before implementing changes to ensure that improvements will work effectively.

ProcessMind provides a variety of support resources, including: - **Documentation**: Step-by-step guides on using the platform's features. - **Customer Support**: Dedicated support teams to assist with technical and operational questions. - **Tutorials**: Interactive tutorials to help you understand process modeling, mining, and simulation features.

While ProcessMind doesn’t have direct integration with every business tool, you can export and import data from various systems like SAP, Oracle, ServiceNow, Salesforce, and others. You can use third-party ETL tools (Extract, Transform, Load) to prepare and move data between systems and ProcessMind.

ProcessMind includes real-time collaboration features that allow multiple team members to work on the same process models simultaneously. This live collaboration ensures that stakeholders, process owners, analysts, and other team members are aligned and can contribute to the improvement process. Sharing insights and updates directly on the platform fosters a transparent and efficient way to manage process improvements.

ProcessMind helps sustain long-term improvements by providing a **clear process documentation framework** and ongoing collaboration tools. Once improvements are made, they can be standardized and documented using the process design canvas. Continuous monitoring of processes through mining and simulation allows teams to make incremental changes and keep improvements in place, ensuring long-term success.

ProcessMind is suitable for a wide range of industries and business sizes. Whether you're a small business looking to improve internal workflows or a large enterprise seeking to optimize complex processes, ProcessMind can help. It is especially useful in industries where operational efficiency, process standardization, and collaboration are critical, such as manufacturing, finance, healthcare, and IT services.

ProcessMind supports change management by providing a structured approach to improving processes incrementally. It allows businesses to simulate changes before implementing them, reducing the risk of disruption. The platform also enables teams to collaborate on process models, ensuring that all stakeholders are aligned and engaged in the change process. By continuously improving processes, businesses can adapt to changes more smoothly.

Absolutely! Our platform allows you to design and map your processes with BPMN 2.0 notation. You can customize your models with drag-and-drop functionality and intuitive tools. Collaborate with your team in real-time to create a shared understanding of your processes.

To use ProcessMind effectively, you need data from your existing business systems, such as ERP, CRM, or ticketing systems. The key components for process mining are: - **Case ID**: A unique identifier for each process instance. - **Activity Name**: The steps or actions performed within the process. - **Timestamp**: The time when each activity occurred. This data can be manually ingested into the platform, giving you control over which information is included in the analysis.

No, ProcessMind does not automatically pull data from systems. However, it allows you to **manually ingest data** from various sources, such as SAP, Oracle, or ServiceNow, ensuring that you have control over the data used for process mining. The platform supports uploading data files like CSV or Excel, as well as integrating with third-party tools to prepare datasets for analysis.

No, ProcessMind does not provide real-time tracking of processes. However, it allows you to **analyze historical data** and visualize process performance based on that data. By identifying trends, bottlenecks, and inefficiencies, you can make informed decisions to improve processes. The platform is designed for continuous improvement and proactive optimization rather than real-time monitoring.

Yes, ProcessMind can work with incomplete data. If certain activities or data points are missing from your datasets, you can use the **process modeling features** to manually fill in gaps. This flexibility allows you to create a comprehensive process model even when some information is unavailable, ensuring that you still get valuable insights into your operations.

ProcessMind operates in a secure cloud environment. The platform uses **data separation and tenant-specific environments** to ensure that your data remains isolated, private, and secure. All data is handled in compliance with industry-standard security protocols, and only authorized personnel have access to your information.

We use AWS in a fully serverless way using sst v2 to deploy our infrastructure using AWS CDK. We have a react frontend and Typescript on backend and frontend.