FAQ

ProcessMind is an advanced process intelligence platform that integrates process modeling, process mining, and process simulation. It allows businesses to visualize, analyze, and optimize their workflows by combining manual process design with data-driven insights. The platform helps organizations improve efficiency, streamline processes, and foster collaboration among teams.

We observed first-hand that process mining was a struggle for many. Projects dragged on, data was tough to collect, and users often forgot their initial goals. Tools often misinterpreted data and didn't meet user expectations. By merging process mining with modeling, we empowered users. They can start with data to build a model or use a model to derive insights. They can combine models and charts in dashboards to view all relevant KPIs, all in one intuitive tool.

ProcessMind is the only tool that fully integrates process mining and Process Modeling and offers immediate insights from day one. Start your free trial now and see the difference.

Anyone looking to optimize processes and start today. Ideal for process managers, business analysts, consultants, and partners needing a powerful, white-label tool with flexible user management.

Yes! Our platform is designed to be user-friendly and intuitive, so you can start using it right away. To get started with ProcessMind, you need: A Microsoft or Google account to sign up and log in. A modern web browser (such as Chrome, Firefox, or Edge) to access the platform. Basic knowledge of process design/BPMN and an understanding of data handling for process mining. Once you're set up, you can start by ingesting your data, building your process models, and analyzing your workflows.

No, you don't need a credit card to start using ProcessMind. You can sign up for a free trial and start exploring our platform without any financial commitment. If you decide to continue using the platform after the trial period, you can choose a subscription plan that suits your needs.

ProcessMind is an all-in-one platform for process mining, modeling, and simulation. It is designed to make process improvement accessible, fast, and affordable for SMBs and midmarket teams. You can map, mine, and simulate your processes in one place, without technical expertise or complex deployments.

ProcessMind is built for small and mid-sized businesses, process owners, analysts, consultants, and anyone who wants to optimize business processes without enterprise complexity or high costs.

You can start instantly with our intuitive no-code onboarding. There is a free trial available, and you don’t need a credit card or technical expertise to begin.

No. ProcessMind works with the data you already have, including Excel files and simple system exports. You can map your data to a model and iterate as you go. There is no need for complex ETL or perfect data to get started.

ProcessMind combines process mining, modeling, and simulation in a single, integrated platform. It is designed for ease of use, fast onboarding, and affordability. You can design, analyze, and simulate processes without switching tools or dealing with enterprise complexity.

Key features include effortless data loading, flexible process modeling with BPMN, advanced analytics and dashboards, self-service simplicity, enterprise-grade security, and pay-as-you-go pricing. You can also simulate process changes before implementing them, collaborate in real time, and work with imperfect data.

Yes. ProcessMind lets you simulate different scenarios and forecast outcomes before you invest in changes. This helps you make smarter decisions and avoid costly mistakes.

Yes. ProcessMind is designed for team collaboration. You can share models, dashboards, and insights easily, and work together in real time.

Yes. ProcessMind is fully cloud-based, so you don’t need to install anything. It is secure, scalable, and always up to date.

ProcessMind offers the same advanced insights, efficiency, and control as leading enterprise tools, but without the complexity or high cost. It is designed for SMBs and midmarket teams, with transparent pricing and no hidden fees.

Yes. You can import your existing BPMN models and data into ProcessMind. The platform is designed to make migration easy and to help you get value quickly.

ProcessMind is easier to use and more powerful than traditional diagramming tools or open source solutions. You can import your data and models, and benefit from integrated mining, modeling, and simulation in one place.

ProcessMind uses transparent, tiered pricing with a free trial. You only pay for what you need, and there are no hidden costs. Pricing is designed to be affordable for SMBs and midmarket organizations.

Yes. You can start with a free trial, with no credit card required. This lets you explore all features and see value before you commit.

No. ProcessMind is self-service. You can sign up, onboard, and start using the platform instantly, without lengthy sales calls.

While ProcessMind is designed for SMBs and midmarket teams, it is scalable and secure enough for larger organizations as well.

Yes. ProcessMind is built with robust cloud security, supports Single Sign-On (SSO), and offers multi-tenant data separation. Your data is protected and privacy is a top priority.

Yes. ProcessMind is designed to meet enterprise security and compliance standards, making it suitable for regulated industries.

Process mining is a technique that uses data from IT systems to discover, analyze, and improve business processes. It helps you see how work is actually performed, uncover inefficiencies, and find opportunities for improvement.

Process modeling is the practice of visually documenting how a process should work, using diagrams like BPMN. It helps teams communicate, train, and ensure consistency.

Process simulation lets you test changes and forecast outcomes before making real-world changes. It helps you make better decisions by showing the impact of different scenarios.

ProcessMind integrates all three. You can model your process, mine real data to see how it actually works, and simulate changes to predict results. This closed-loop approach enables continuous improvement and better business outcomes.

Process Modeling: This feature allows you to manually design your workflows, visualizing each step in the process. It's helpful for documenting 'As-Is' and 'To-Be' states of a process. Process Mining: This capability analyzes data from your systems to show how processes actually operate in real life. It highlights variations, bottlenecks, and inefficiencies based on real-world data. Process Simulation: This feature lets you run experiments and predict the outcomes of changes to your processes. By simulating potential improvements, you can determine the best strategies before implementing them.

ProcessMind supports process optimization by offering a seamless integration of three key features: Process Modeling: Visually map out your workflows to understand the current state (As-Is) and design the future state (To-Be). Process Mining: Ingest data from existing systems to analyze how processes are actually performed, uncovering bottlenecks, inefficiencies, and variations. Process Simulation: Experiment with different scenarios and forecast outcomes before implementing changes to ensure that improvements will work effectively.

ProcessMind provides a variety of support resources, including: Documentation: Step-by-step guides on using the platform's features. Customer Support: Dedicated support teams to assist with technical and operational questions. Tutorials: Interactive tutorials to help you understand process modeling, mining, and simulation features.

While ProcessMind doesn’t have direct integration with every business tool, you can export and import data from various systems like SAP, Oracle, ServiceNow, Salesforce, and others. You can use third-party ETL tools (Extract, Transform, Load) to prepare and move data between systems and ProcessMind.

ProcessMind includes real-time collaboration features that allow multiple team members to work on the same process models simultaneously. This live collaboration ensures that stakeholders, process owners, analysts, and other team members are aligned and can contribute to the improvement process. Sharing insights and updates directly on the platform fosters a transparent and efficient way to manage process improvements.

ProcessMind helps sustain long-term improvements by providing a clear process documentation framework and ongoing collaboration tools. Once improvements are made, they can be standardized and documented using the process design canvas. Continuous monitoring of processes through mining and simulation allows teams to make incremental changes and keep improvements in place, ensuring long-term success.

ProcessMind is suitable for a wide range of industries and business sizes. Whether you're a small business looking to improve internal workflows or a large enterprise seeking to optimize complex processes, ProcessMind can help. It is especially useful in industries where operational efficiency, process standardization, and collaboration are critical, such as manufacturing, finance, healthcare, and IT services.

ProcessMind supports change management by providing a structured approach to improving processes incrementally. It allows businesses to simulate changes before implementing them, reducing the risk of disruption. The platform also enables teams to collaborate on process models, ensuring that all stakeholders are aligned and engaged in the change process. By continuously improving processes, businesses can adapt to changes more smoothly.

Absolutely! Our platform allows you to design and map your processes with BPMN 2.0 notation. You can customize your models with drag-and-drop functionality and intuitive tools. Collaborate with your team in real-time to create a shared understanding of your processes.

To use ProcessMind effectively, you need data from your existing business systems, such as ERP, CRM, or ticketing systems. The key components for process mining are: Case ID, a unique identifier for each process instance. Activity Name, the steps or actions performed within the process. Timestamp, the time when each activity occurred. This data can be manually ingested into the platform, giving you control over which information is included in the analysis.

No, ProcessMind does not automatically pull data from systems. However, it allows you to manually ingest data from various sources, such as SAP, Oracle, or ServiceNow, ensuring that you have control over the data used for process mining. The platform supports uploading data files like CSV or Excel, as well as integrating with third-party tools to prepare datasets for analysis.

No, ProcessMind does not provide real-time tracking of processes. However, it allows you to analyze historical data and visualize process performance based on that data. By identifying trends, bottlenecks, and inefficiencies, you can make informed decisions to improve processes. The platform is designed for continuous improvement and proactive optimization rather than real-time monitoring.

Yes, ProcessMind can work with incomplete data. If certain activities or data points are missing from your datasets, you can use the process modeling features to manually fill in gaps. This flexibility allows you to create a comprehensive process model even when some information is unavailable, ensuring that you still get valuable insights into your operations.

ProcessMind operates in a secure cloud environment. The platform uses data separation and tenant-specific environments to ensure that your data remains isolated, private, and secure. All data is handled in compliance with industry-standard security protocols, and only authorized personnel have access to your information.

We use AWS in a fully serverless way using sst v2 to deploy our infrastructure using AWS CDK. We have a react frontend and Typescript on backend and frontend.