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Service Level Agreement (SLA)

Service Level Agreement (SLA)
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ProcessMind Service Level Agreement

Effective date: December 12, 2025

Service Level Commitment

ProcessMind is committed to providing a reliable, high-quality service to all customers. Our Service Level Agreement (SLA) targets 99.9% service uptime per month, reflecting our dedication to availability and performance.

While we strive to meet this target, this SLA is provided on a best-effort basis. Scheduled maintenance, force majeure, and customer-side issues may affect service availability. ProcessMind does not offer financial compensation or service credits in the event of service interruptions.

Our team will prioritize and resolve any service issues as swiftly as possible, focusing on continuous improvement and maintaining robust, reliable services for all users.