ProcessMind Refund Policy
ProcessMind Refund Policy
Effective date: September 14, 2026
1. Introduction
Thank you for choosing our software products and services. We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such cases.
2. Cancellation Policy
2.1. Subscription-Based Products/Services
For subscription-based services, you can cancel your subscription at any time. For monthly subscriptions, you will continue to have access to the product or service until the end of the current billing cycle, and no further charges will be incurred. For prepaid subscriptions of twelve (12) months or more, cancellation takes effect at the end of the then-current subscription term, and pre-paid fees are non-refundable, except within the fourteen (14) day return period (Section 3.1(a)) or where this policy or the Customer Agreement expressly provides otherwise. To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team.
3. Refund Policy
3.1. Eligibility for Refund
We offer a refund within the following cases:
a) 14-Day Return Period: In line with Section 9.3 (Return Policy) of the Customer Agreement, you may cancel and receive a full refund within fourteen (14) days of your initial Order for a Service, for any or no reason.
b) Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website. Full refund may apply once verified.
c) Technical Issues: If a technical issue or compatibility problem materially prevents you from using the affected Service and our support team cannot resolve it (or provide a reasonable workaround) within thirty (30) days after you report it, a prorated refund will apply once verified.
d) Other situations: If you believe you are entitled to a refund outside the cases above — for example, because the Service did not meet your expectations — contact us and tell us what happened. We review every request individually and may offer a refund, a credit, or another solution. Any refund under this paragraph is a goodwill measure at our discretion.
A prorated refund is a partial refund calculated based on the portion of the subscription period or service that was unused. The refund amount is determined by subtracting the value of the time the service was used from the total cost paid.
Example: If you paid €100 for a 12-month subscription but cancel after 3 months due to a verified technical issue, a prorated refund would return the unused portion—€75 for the remaining 9 months.
3.2. Exclusions
The following situations are not eligible for refunds:
a) Change of Mind After the Return Period: If, after the fourteen (14) day return period, you decide that you no longer want to use our software or services and they are functioning as intended (except where we agree otherwise under Section 3.1(d)). This includes any unused time remaining on a prepaid subscription after cancellation.
b) Third-Party Products/Services: Refunds are not available for products or services provided by third-party vendors, even if they are sold through our platform. Please refer to their respective refund policies.
3.3. Refund Process
To request a refund, please follow these steps:
a) Contact Customer Support: Submit a refund request to our customer support team, providing relevant details about your purchase, including order number, and reason for the refund.
b) Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned in Section 3.1.
c) Refund Decision: If your request meets the eligibility criteria, we will initiate the refund without undue delay and, where you are a consumer exercising a statutory right of withdrawal, no later than fourteen (14) calendar days after you inform us of the withdrawal. Refunds will be issued to the original payment method, and may take additional time to appear depending on your financial institution.
d) Effect of an approved refund: Refunds are processed manually after you contact our support team. If we approve a refund for a full 14-day return, we will cancel the affected subscription and access to the affected Service will end. If we approve a prorated refund, we will adjust or cancel the affected subscription or seats as agreed with you when the refund is approved. Customer Data is retained and deleted in accordance with Section 11.4 (Effect of Termination) of the Customer Agreement and our data deletion policy. You may also request immediate deletion of your data by contacting us at privacy@processmind.com.
3.4. Statutory Rights. If you are a consumer, this policy does not limit any mandatory statutory rights you may have, including (where applicable) a right of withdrawal for distance contracts under the consumer laws of your country of residence. Where such rights apply, they take precedence over this policy. If we cannot resolve a complaint, you may also contact your local consumer protection authority or the European Consumer Centre for your country.
3.5. Consumer Right of Withdrawal (EU/EEA/UK). If you are a consumer and you concluded your purchase at a distance (for example online), you may withdraw from the contract within fourteen (14) days of the conclusion of the contract, without giving any reason, by making a clear statement to us (for example by email to support@processmind.com). You may use the model withdrawal form below, but it is not mandatory. We will reimburse the payments received from you without undue delay and no later than fourteen (14) days from the day on which we are informed about your withdrawal, using the same means of payment that you used for the initial transaction. This is without prejudice to the more generous fourteen (14) day return in Section 3.1(a).
Model withdrawal form
To ProcessMind B.V., Willem Sandbergstraat 33, 7425RC Deventer, The Netherlands, support@processmind.com:
I/We hereby give notice that I/we withdraw from my/our contract for the following service: [service]
Ordered on: [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Signature of consumer(s) (only if this form is sent on paper): [signature]
Date: [date]
4. Policy Updates
This Refund and Cancellation Policy may be updated from time to time in accordance with the Customer Agreement. The most recent version is posted on our website, and material changes will be given the advance notice required by the Customer Agreement (see Section 19.7, Changes to this Agreement).
For any questions or concerns regarding this policy, please contact our customer support team at support@processmind.com