Your Warehouse Management Data Template

Manhattan SCALE
Your Warehouse Management Data Template

Your Warehouse Management Data Template

This template is designed to guide you in collecting the most relevant data for your warehouse management process. It outlines the essential attributes and activities needed for effective analysis. Additionally, it provides clear guidance for extracting this data from your system, ensuring a smooth start to your process mining journey.
  • Recommended attributes to collect
  • Key activities to track
  • Extraction guidance for Manhattan SCALE
New to event logs? Learn how to create a process mining event log.

Warehouse Management Attributes

These data fields are crucial for building a comprehensive event log, enabling in-depth analysis of your warehouse management processes.
5 Required 6 Recommended 12 Optional
Name Description
Activity Name
ActivityName
The name of the specific warehouse management task or event that occurred.
Description

This attribute records the discrete steps or milestones within the warehouse management process. Examples include 'Goods Picked from Storage', 'Packing Initiated', and 'Shipment Dispatched'. Each activity represents a specific action performed on the warehouse order.

This is a critical attribute for process mining, as it defines the nodes in the process map. Analyzing the sequence, frequency, and duration of these activities allows for the visualization of process flows, identification of deviations from the standard procedure, and pinpointing of bottlenecks where work is delayed.

Why it matters

It defines the steps of the process, forming the basis of the process map and enabling the analysis of operational flow and variations.

Where to get

Derived from transaction codes, event logs, or status update tables within Manhattan SCALE that track the progress of warehouse orders.

Examples
Goods Arrived at DockPicking Task CreatedGoods PackedShipment Dispatched
Event Time
EventTime
The timestamp indicating when the warehouse activity or event occurred.
Description

This attribute provides the precise date and time for each activity recorded in the process. It is the chronological backbone of the event log, establishing the sequence and timing of all warehouse operations for a given order.

The Event Time is essential for all time-based process mining analysis. It is used to calculate cycle times between activities, measure the total duration of a process, identify delays, and analyze process performance over different time periods. Accurate timestamps are crucial for building a reliable process map and deriving meaningful performance metrics.

Why it matters

This timestamp is crucial for sequencing events correctly and calculating all duration-based metrics, such as cycle times and lead times.

Where to get

Located in event log tables or transaction records alongside the activity information in Manhattan SCALE. Fields are often named something like 'created_ts', 'event_timestamp', or 'status_change_date'.

Examples
2023-10-26T08:00:00Z2023-10-26T09:15:30Z2023-10-26T11:45:10Z
Warehouse Order
WarehouseOrder
The unique identifier for a specific logistical unit of work, such as an inbound receipt or an outbound shipment.
Description

The Warehouse Order serves as the primary case identifier, grouping all related activities for a single logistical process from start to finish. This allows for the end-to-end tracking of an order's lifecycle within the warehouse, whether it involves receiving goods, putting them away, picking, packing, or shipping.

In process mining analysis, this attribute is fundamental for reconstructing the journey of each order. By linking all events to a specific Warehouse Order, analysts can visualize process flows, measure cycle times for individual orders, and identify variations or bottlenecks that affect fulfillment efficiency.

Why it matters

It is the essential key for linking all related warehouse activities into a single, cohesive process instance, enabling end-to-end analysis.

Where to get

This identifier is typically found in core order management tables within Manhattan SCALE, such as the order header table.

Examples
WO-00583921WO-00583922WO-00583923
Last Data Update
LastDataUpdate
The timestamp of the most recent data refresh from the source system.
Description

This attribute indicates the date and time when the data was last extracted from Manhattan SCALE and loaded into the process mining tool. It reflects the freshness of the data being analyzed.

This information is vital for users to understand the timeliness of the analysis. It helps them know if they are looking at real-time data or a snapshot from a specific point in time, which is crucial for making informed operational decisions and for reporting purposes.

Why it matters

It informs users about the freshness of the data, ensuring they understand the time frame covered by the analysis and reports.

Where to get

This timestamp is typically generated and stored by the ETL tool or data pipeline during the data loading process.

Examples
2023-11-01T02:00:00Z2023-11-02T02:00:00Z
Source System
SourceSystem
The system from which the data originates.
Description

This attribute identifies the source application where the event data was generated. For this process, the value would typically be 'Manhattan SCALE'.

In an environment with multiple integrated systems, this field helps differentiate data sources. It provides context for the data's origin, which can be important for data governance, troubleshooting, and understanding potential variations in data capture processes across different platforms.

Why it matters

It provides essential context about the data's origin, which is critical for data governance, validation, and integration efforts in complex IT landscapes.

Where to get

This is often a static value added during the data extraction, transformation, and loading (ETL) process to label the dataset.

Examples
Manhattan SCALESCALE_PRODWMS_US_01
Actual Quantity
ActualQuantity
The actual quantity of a material that was counted, picked, or shipped.
Description

This attribute records the measured quantity of goods at a key checkpoint, such as goods receipt or picking. It represents what was physically handled, which may differ from what was planned.

Comparing the Actual Quantity to the Planned Quantity is essential for identifying discrepancies. This is the basis for the 'Order Quantity Discrepancy Trends' dashboard and the related KPI. Tracking these differences helps pinpoint issues in supplier accuracy, inventory records, or picking errors, which are critical for maintaining inventory integrity.

Why it matters

It is crucial for identifying discrepancies between planned and executed quantities, highlighting potential inventory accuracy issues or operational errors.

Where to get

Found in transaction detail records for activities like receiving, counting, or picking in Manhattan SCALE.

Examples
100985010
End Time
EndTime
The timestamp indicating when an activity with a measurable duration was completed.
Description

The End Time marks the completion of an activity. When paired with a Start Time (EventTime), it allows for the precise calculation of the processing time for individual tasks. Not all events have a distinct end time, but for those that do, such as 'Picking' or 'Packing', this data is highly valuable.

In analysis, End Time is used to calculate the 'ProcessingTime' metric, which is crucial for understanding resource efficiency and task duration. This helps identify which specific activities are taking the longest, contributing to overall cycle time and potential delays.

Why it matters

It enables the precise calculation of processing time for individual activities, helping to identify which tasks consume the most time and resources.

Where to get

This may be available in the same transaction logs as the start time, in a separate field like 'completed_ts' or 'end_time'. If not directly available, it can sometimes be inferred from the start time of the subsequent activity.

Examples
2023-10-26T08:15:00Z2023-10-26T09:30:45Z2023-10-26T12:05:00Z
Material ID
MaterialId
The unique identifier for the product or material being handled.
Description

This attribute, often known as an SKU (Stock Keeping Unit), identifies the specific item involved in a warehouse activity. A single warehouse order may contain multiple materials, each handled in separate line items or tasks.

Analyzing the process by Material ID can reveal product-specific issues. For instance, certain items might be more prone to quality inspection failures, picking errors, or longer handling times due to their size, weight, or storage requirements. This helps in optimizing storage strategies and handling procedures for different types of products.

Why it matters

It enables product-level analysis to identify if certain items are associated with process delays, errors, or rework.

Where to get

Located in the order line item tables in Manhattan SCALE, linked to the main warehouse order.

Examples
SKU-10234-ASKU-98543-BMAT-HDWR-550
Order Type
OrderType
Categorizes the warehouse order, for example, as inbound, outbound, or internal transfer.
Description

The Order Type defines the overall purpose of the warehouse order. Common types include customer shipments (outbound), supplier receipts (inbound), stock transfers between locations (internal), or returns.

This attribute allows for segmenting the process analysis. By filtering on Order Type, one can compare the performance of different processes, such as the receiving process versus the shipping process. This is crucial because their steps, resources, and performance targets are often very different, and analyzing them together can be misleading.

Why it matters

It allows for the separation and comparison of distinct processes, like inbound vs. outbound, which have different flows and performance expectations.

Where to get

Found in the order header data in Manhattan SCALE. The field may be named 'order_type', 'transaction_type', or similar.

Examples
Inbound ReceiptOutbound ShipmentInternal TransferCustomer Return
Requested Completion Date
RequestedCompletionDate
The date by which the customer or internal stakeholder has requested the order to be shipped.
Description

This attribute represents the service level agreement (SLA) or target delivery date for an outbound warehouse order. It is the deadline that the warehouse operations are measured against for on-time performance.

This date is a critical benchmark for performance evaluation. It is used in the 'Shipment On-Time Performance' dashboard and the 'On-Time Shipment Rate' KPI to determine whether an order was fulfilled on time. Analyzing orders that miss this date helps identify systemic causes of delays and improve customer satisfaction.

Why it matters

It serves as the primary benchmark for measuring on-time shipment performance and adherence to customer service level agreements.

Where to get

Typically stored in the order header table in Manhattan SCALE, often populated from an upstream ERP or Order Management System.

Examples
2023-10-28T23:59:59Z2023-11-05T23:59:59Z2023-11-10T23:59:59Z
User/Operator ID
UserOperatorId
The unique identifier of the warehouse employee or operator who performed the activity.
Description

This attribute captures the ID of the user responsible for executing a specific warehouse task, such as picking, packing, or putaway. It links process activities to the human resources involved.

Analyzing performance by User/Operator ID is essential for understanding resource utilization and individual or team efficiency. It helps identify top performers, training needs, and workload distribution. This data is key for the 'Resource Utilization by Operator' dashboard and related KPIs, enabling managers to optimize staffing and task assignments.

Why it matters

It links process performance to specific individuals or teams, enabling analysis of workload, productivity, and resource allocation.

Where to get

This information is typically recorded in transaction logs in Manhattan SCALE, often in fields like 'user_id', 'operator', or 'executed_by'.

Examples
JSMITHBWILLIAMSLCHEN
Actual Completion Date
ActualCompletionDate
The actual date when the warehouse order was completed, typically upon shipment.
Description

This attribute is the timestamp marking the final step of the warehouse process for an order, such as 'Shipment Dispatched'. It represents the factual completion time of the fulfillment process.

This date is directly compared against the 'Requested Completion Date' to calculate on-time shipment performance. It is the factual data point that confirms when the warehouse's responsibility for the order ended. Analyzing this attribute helps in accurately measuring fulfillment cycle times and performance against SLAs.

Why it matters

It provides the factual timestamp of order completion, used to calculate actual cycle times and measure performance against requested dates.

Where to get

This corresponds to the timestamp of the final activity in the process, such as 'Shipment Dispatched' or 'Warehouse Order Completed'.

Examples
2023-10-28T14:30:00Z2023-11-06T11:00:00Z2023-11-10T18:00:00Z
Carrier Name
CarrierName
The name of the transportation company responsible for shipping the order.
Description

This attribute identifies the logistics partner or carrier (e.g., FedEx, UPS, DHL) assigned to an outbound shipment. It links the warehouse process to the downstream transportation leg.

Analyzing performance by carrier can reveal important insights into the supply chain. It helps determine if certain carriers are associated with longer staging times, frequent delays, or specific handling requirements. This information can be used to evaluate carrier performance and optimize logistics partnerships.

Why it matters

It connects warehouse operations to logistics partners, allowing for performance analysis by carrier to identify potential transportation-related bottlenecks.

Where to get

Found in the shipment or transportation planning tables within Manhattan SCALE, often linked to the order header.

Examples
FedExUPSXPO Logistics
Equipment Used
EquipmentUsed
The identifier of the equipment, such as a forklift or handheld scanner, used for an activity.
Description

This attribute specifies the piece of material handling equipment (MHE) or technology used to perform a warehouse task. This could include specific forklift IDs, pallet jack numbers, or handheld RF scanner IDs.

This data is valuable for resource utilization analysis beyond just human operators. It helps in understanding the usage patterns of expensive equipment, planning for maintenance, and ensuring that the right tools are available when needed. It directly supports KPIs like 'Resource Utilization (Picking)' by providing another dimension for analysis.

Why it matters

It enables analysis of equipment utilization and its impact on process efficiency, helping to manage maintenance schedules and investment in MHE.

Where to get

Consult Manhattan SCALE documentation or system logs. This might be tracked in task execution records if the system is configured to capture it.

Examples
FORKLIFT-07SCANNER-58BCART-22
Is On Time Shipment
IsOnTimeShipment
A flag indicating whether the order was shipped on or before its requested completion date.
Description

This boolean attribute is derived by comparing the 'Actual Completion Date' with the 'Requested Completion Date'. It is true if the order was completed on time and false if it was late.

This attribute simplifies performance analysis by allowing for easy filtering and aggregation. It is the basis for calculating the 'On-Time Shipment Rate' KPI and powers dashboards that track adherence to customer SLAs. It quickly separates compliant orders from non-compliant ones, enabling root cause analysis on the late orders.

Why it matters

It simplifies performance reporting by converting date comparisons into a simple true/false flag, making it easy to calculate the on-time shipment rate.

Where to get

Calculated by comparing 'ActualCompletionDate' <= 'RequestedCompletionDate'. This logic is applied in the process mining tool.

Examples
truefalse
Is Rework
IsRework
A flag indicating if an activity or sequence of activities represents rework.
Description

This boolean attribute identifies instances of rework, such as a 'Goods Picked from Storage' activity being performed more than once for the same material within a single order. It is derived by analyzing patterns in the process flow.

Flagging rework is crucial for identifying process inefficiencies and errors. It helps quantify the 'Picking Rework Rate' KPI and allows analysts to isolate and investigate cases with repeated steps. Understanding the drivers of rework is key to reducing operational costs and improving process quality.

Why it matters

It flags inefficient loops and repeated work within the process, which are often hidden sources of delays and increased operational costs.

Where to get

This is a calculated attribute, typically derived within the process mining tool by defining rules that detect specific repeated activity patterns (e.g., self-loops or short loops).

Examples
truefalse
Order Fulfillment Cycle Time
OrderFulfillmentCycleTime
The total time elapsed from the creation of the warehouse order to its final completion.
Description

This metric calculates the total duration for each warehouse order, from the 'Warehouse Order Created' event to the 'Warehouse Order Completed' event. It is a key performance indicator that measures the end-to-end efficiency of the entire warehouse fulfillment process.

In dashboards and analysis, this attribute provides a high-level view of overall performance. It is used to track trends, identify outliers (extended cycle times), and benchmark performance over time. It directly supports the 'Overall Order Fulfillment Cycle Time' dashboard and the corresponding KPI.

Why it matters

This is a critical KPI that measures the end-to-end speed and efficiency of the warehouse, directly impacting customer satisfaction and operational costs.

Where to get

This is a calculated field, derived by taking the difference between the timestamps of the first and last events for each Warehouse Order.

Examples
2.1 days18.5 hours36 hours
Planned Quantity
PlannedQuantity
The expected quantity of a material for a given task, based on the order.
Description

This attribute indicates the quantity of an item that was expected to be received, picked, or handled according to the original warehouse order or task instruction. It is the baseline against which the actual-world operation is measured.

This value is used in conjunction with 'Actual Quantity' to calculate discrepancies. Frequent differences between planned and actual quantities can signal problems with supplier shipments, inventory accuracy, or picking processes, making this a key attribute for quality and accuracy analysis.

Why it matters

It acts as the baseline for measuring quantity accuracy, helping to identify discrepancies that impact inventory and order fulfillment.

Where to get

Located in order line item or task detail tables within Manhattan SCALE.

Examples
1001005012
Quality Inspection Result
QualityInspectionResult
The outcome of a quality inspection activity, such as 'Pass', 'Fail', or 'Rework'.
Description

This attribute records the result of the 'Quality Inspection Performed' activity. It indicates whether the received goods met the required quality standards or if further action is needed.

This is a critical attribute for quality management analysis. It helps in tracking the 'Quality Control Compliance Rate' not just in terms of adherence but also in outcomes. Analyzing failure rates by supplier or material can help improve procurement decisions and reduce the downstream costs associated with poor quality goods.

Why it matters

It provides the outcome of quality checks, enabling analysis of supplier quality, product issues, and the effectiveness of the inspection process.

Where to get

Consult Manhattan SCALE documentation. This would likely be stored in tables related to quality management or receiving tasks.

Examples
PassFailRequires Rework
Quantity Discrepancy
QuantityDiscrepancy
The calculated difference between the planned and actual quantity for an item.
Description

This metric is calculated as 'Actual Quantity' minus 'Planned Quantity'. A non-zero value indicates a discrepancy in the amount of goods handled versus what was expected. The value can be positive (overage) or negative (shortage).

This attribute is the foundation of the 'Order Quantity Discrepancy Rate' KPI. It quantifies the magnitude of errors in receiving or picking, providing a clear metric for dashboards that track inventory accuracy. Analyzing the trends and root causes of these discrepancies is vital for improving operational precision.

Why it matters

It directly quantifies inventory and order fulfillment errors, providing a clear metric for tracking accuracy and the financial impact of discrepancies.

Where to get

This is a calculated field derived in the process mining tool by the formula: ActualQuantity - PlannedQuantity.

Examples
0-25
Receipt To Putaway Time
GoodsReceiptToPutawayTime
The time elapsed from when goods are received until they are put away in storage.
Description

This calculated metric measures the duration of a critical part of the inbound process: the time between the 'Goods Received and Counted' activity and the 'Goods Put Away in Storage' activity. It quantifies the efficiency of the receiving dock and putaway operations.

This duration is a key input for the 'Goods Receipt to Putaway Cycle' dashboard and its corresponding KPI. High values for this metric can indicate bottlenecks at the receiving dock, delays in creating putaway tasks, or inefficient travel paths, all of which delay inventory availability.

Why it matters

It isolates and measures the efficiency of a critical inbound process step, highlighting bottlenecks that delay inventory availability.

Where to get

This is a calculated field, derived by finding the time difference between the 'Goods Received and Counted' and 'Goods Put Away in Storage' events for a given case.

Examples
45 minutes2.5 hours8 hours
Shipment ID
ShipmentId
A unique identifier for a group of orders that are shipped together.
Description

The Shipment ID is a higher-level identifier that consolidates one or more warehouse orders that are being transported together on the same vehicle or as part of the same consignment. It links individual orders to a specific transportation event.

In analysis, the Shipment ID allows for a broader view of logistics operations. It can be used to analyze the efficiency of the consolidation process at the staging and loading phases, measure on-time performance at a shipment level, and understand how order consolidation impacts overall lead times.

Why it matters

It groups multiple orders into a single shipping event, enabling analysis of the consolidation, staging, and loading processes.

Where to get

Found in transportation or shipment management tables within Manhattan SCALE. This ID typically links back to multiple warehouse orders.

Examples
SH-945001SH-945002SH-945003
Storage Location
StorageLocation
The specific location within the warehouse, such as bin or aisle, where goods are stored or picked from.
Description

This attribute identifies the physical location (e.g., Aisle 5, Bin 3, Level C) involved in a storage or retrieval activity. It provides spatial context to the warehouse process.

Analyzing activities by storage location is crucial for optimizing warehouse layout and material flow. It can help identify frequently accessed locations, inefficient travel paths during picking, or areas prone to congestion. This data supports analysis of putaway and picking efficiency, revealing opportunities to improve storage strategies.

Why it matters

It provides spatial context to warehouse movements, enabling analysis of layout efficiency, travel times, and picking path optimization.

Where to get

Contained within task-level data for putaway and picking activities in Manhattan SCALE, in fields such as 'location_id', 'bin_code', or 'source_location'.

Examples
A01-R02-B03DOCK-04PACK-STATION-12
Required Recommended Optional

Warehouse Management Activities

These are the essential process steps and milestones to capture for accurate and insightful process discovery.
7 Recommended 8 Optional
Activity Description
Goods Packed
This activity signifies that all items for a shipment have been packed into their final container and the container is sealed. This is an explicit event, recorded when the packer confirms the completion of the carton or shipment in the system.
Why it matters

This milestone concludes the packing stage and makes the shipment ready for staging and dispatch. It's a key data point for analyzing packing throughput and efficiency.

Where to get

Recorded in the packing or shipping transaction logs when the 'Close Carton' or 'Pack Complete' action is executed in Manhattan SCALE.

Capture

Captured from the timestamp of the 'Pack Complete' or 'Close Container' transaction.

Event type explicit
Goods Picked from Storage
This activity confirms that an item has been physically retrieved from its storage location by an operator. It's an explicit event captured when the operator scans the item and/or location to confirm the pick in their handheld device.
Why it matters

This is a key milestone in the order fulfillment cycle. It is essential for measuring picking throughput, rework rates, and resource utilization.

Where to get

Logged in the picking transaction logs or task history tables when a pick is confirmed, often including operator ID and timestamp.

Capture

Captured from the confirmation timestamp of a pick line item, typically via barcode scan.

Event type explicit
Goods Put Away in Storage
This activity confirms that goods have been successfully placed in their assigned storage bin. It is captured explicitly when the operator scans the storage location and confirms the putaway action, completing the task in the system.
Why it matters

This event concludes the inbound process, making inventory available for fulfillment. It is the endpoint for measuring the 'Goods Receipt to Putaway Time' KPI.

Where to get

Logged in the task management or inventory transaction logs when a putaway task status is updated to 'Completed' or a similar state.

Capture

Captured from the completion timestamp of the putaway task, usually via a location scan.

Event type explicit
Goods Received and Counted
Marks the completion of the physical receipt process, where goods are unloaded, identified, and quantities are verified against the delivery notification. This is an explicit event, typically captured when an operator confirms the final received quantities for each item in a handheld device or terminal.
Why it matters

This is a critical milestone for inventory accuracy and the start of the putaway cycle. It enables the analysis of quantity discrepancies and the efficiency of the receiving team.

Where to get

This event is recorded in the receipt line transaction logs in Manhattan SCALE, with timestamps captured upon confirmation of item counts.

Capture

Logged when operator confirms receipt quantities via scanning or manual entry.

Event type explicit
Shipment Dispatched
This marks the moment the carrier departs from the warehouse with the goods. It is an explicit event, triggered when a user executes a 'Ship Confirm' or 'Dispatch' transaction in the system, finalizing the shipment.
Why it matters

This is a critical milestone for measuring on-time shipment performance against requested delivery dates. It often triggers customer notifications and invoicing.

Where to get

Captured from the timestamp of the 'Ship Confirm' transaction in the shipping or outbound order tables of Manhattan SCALE.

Capture

Logged when the ship confirmation transaction is executed for the trailer or order.

Event type explicit
Warehouse Order Completed
Represents the final logical closure of the warehouse order after all physical activities are finished. This is typically an inferred event, derived from a final status update on the order record, such as 'Completed' or 'Closed'.
Why it matters

This activity serves as the definitive end point for the entire warehouse lifecycle. It is essential for calculating the overall order fulfillment cycle time and throughput.

Where to get

Inferred from the timestamp when the order header status field in Manhattan SCALE is updated to a final, closed state.

Capture

Derived from the last update timestamp when the order status changes to 'Completed'.

Event type inferred
Warehouse Order Created
This activity marks the creation of an order in the Warehouse Management System, which can be for inbound receipt or outbound fulfillment. It is typically an explicit event, logged with a creation timestamp when a new order record is inserted into the system, often via integration with an ERP.
Why it matters

This is the primary start event for the warehouse process. Analyzing the time from this point to completion is crucial for measuring the total order fulfillment cycle time.

Where to get

This event is captured from the creation timestamp of the primary order header table in Manhattan SCALE, such as the order creation date field.

Capture

Captured from the creation timestamp of the warehouse order record.

Event type explicit
Goods Arrived at Dock
This activity signifies the physical arrival of a truck or container at the warehouse receiving dock. It is often captured explicitly when a gate or dock agent checks in the shipment in the system before unloading begins.
Why it matters

Tracking the time between arrival and the start of receiving activities helps identify bottlenecks at the receiving dock, such as waiting times due to resource unavailability.

Where to get

Recorded in a shipment or appointment scheduling module within Manhattan SCALE when the carrier is checked in at the facility.

Capture

Captured from the check-in transaction timestamp at the receiving dock.

Event type explicit
Inbound Delivery Notification Rcvd
Represents the receipt of an Advanced Shipping Notification (ASN) from a supplier, detailing an incoming shipment. This is an explicit event captured when an ASN is successfully processed and logged in Manhattan SCALE, triggering inbound planning activities.
Why it matters

This event serves as the starting point for measuring the inbound logistics process. It allows for analysis of supplier performance and warehouse readiness for incoming goods.

Where to get

Logged in the inbound transaction or ASN tables upon successful EDI or manual entry of a delivery notification.

Capture

Event logged upon ASN receipt and processing.

Event type explicit
Loading onto Carrier
This activity captures the physical loading of packed containers onto a truck or trailer. It is usually an explicit event recorded when an operator scans each pallet or container as it is loaded onto the carrier.
Why it matters

This is the final physical handling step within the warehouse. Analyzing this activity helps measure loading times and ensures all goods for a shipment are correctly loaded.

Where to get

Recorded in shipment transaction logs in Manhattan SCALE when containers are scanned during the loading process.

Capture

Captured from the scan timestamp when a shipping container is loaded onto a vehicle.

Event type explicit
Packing Initiated
Marks the start of the packing process, where picked goods arrive at a packing station. This can be an explicit event captured when an operator scans a tote or order into a packing station, or it can be inferred from the first item scan at that station.
Why it matters

This event begins the final value-add stage before shipment. Measuring from this point helps isolate bottlenecks specifically within the packing area.

Where to get

Captured from transaction logs associated with packing stations in Manhattan SCALE. May be a 'Start Pack' transaction or the timestamp of the first item packed.

Capture

Logged when an operator begins the packing process for an order at a station.

Event type explicit
Picking Task Created
Represents the system generating a picking task for an operator to retrieve items from storage to fulfill an order. This event is explicitly logged when the order is allocated and the WMS creates a directive for a user.
Why it matters

This is the start of the outbound fulfillment process. The time from this event to picking completion is key to measuring picker efficiency.

Where to get

Recorded in the task or work order history tables in Manhattan SCALE with a creation timestamp.

Capture

Event logged upon system generation of a picking task.

Event type explicit
Putaway Task Created
The system generates a task directing an operator to move received goods from the dock to a storage location. This is an explicit event captured in the task management engine when the system allocates a destination and creates a new putaway directive.
Why it matters

Marks the beginning of the internal goods movement process. The time between this and task completion measures putaway efficiency and system performance.

Where to get

Recorded in the task or work order history tables in Manhattan SCALE, with a timestamp for when the putaway task was created.

Capture

Event logged upon system generation of a putaway task.

Event type explicit
Quality Inspection Performed
Represents a quality control check performed on received goods before they are put away. The capture is explicit, occurring when a QC operator records the inspection outcome (pass or fail) in the system for the specific inventory.
Why it matters

This activity is vital for tracking adherence to quality control procedures. Analyzing its occurrence and duration helps ensure product quality and identifies delays in the inspection process.

Where to get

Logged in the quality management module or inventory status transaction logs in Manhattan SCALE when an inspection result is submitted.

Capture

Captured from the transaction log of the quality inspection confirmation step.

Event type explicit
Staging for Shipment
Represents the movement of packed cartons from the packing area to a designated shipment staging lane or area. This activity is typically inferred from a change in the location of the shipping container or pallet within the WMS.
Why it matters

Helps identify delays between packing and loading. A long duration in this state can indicate poor coordination with carriers or inefficient dock door management.

Where to get

Inferred from an inventory movement transaction or location update for the shipping container ID in Manhattan SCALE, indicating it has moved to a staging location.

Capture

Inferred from a location change of the packed container to a staging or dock door area.

Event type inferred
Recommended Optional

Extraction Guides

How to get your data from Manhattan SCALE