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ProcessMind SaaS Hosting

ProcessMind SaaS Hosting
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ProcessMind SaaS Hosting

Effective date: September 14, 2026

1. Introduction

ProcessMind B.V. (“we,” “us,” “our”) provides Software as a Service (SaaS) solutions hosted on Amazon Web Services (AWS) infrastructure located in Frankfurt, Germany. This Hosting Policy outlines our commitments to our customers and the standards by which we operate to ensure the reliability, security, and compliance of our hosting environment.

2. Hosting Infrastructure

Our SaaS solutions are hosted on AWS, leveraging the robust, scalable, and secure infrastructure provided by Amazon Web Services. The primary data center location for our services is in Frankfurt, Germany, ensuring that your data is stored within the European Union (EU).

3. Data Security

We are committed to maintaining the security and integrity of our customers’ data. AWS provides a highly secure environment with a comprehensive suite of security services, including but not limited to:

  • Physical Security: AWS data centers are protected by extensive physical security measures to prevent unauthorized access.
  • Network Security: Firewalls, network monitoring and encrypted communications protect data in transit and at rest.
  • Access Controls: Strict access controls and authentication mechanisms are in place to ensure that only authorized personnel have access to customer data.

4. Data Privacy

Your privacy is important to us. We comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR). For more details on how we handle your personal data, please refer to our Privacy Policy.

5. Service Availability

We design the production environment for high availability through redundancy, monitoring, controlled releases, and operational response procedures. This Hosting Policy is informational and does not itself create contractual uptime commitments.

ProcessMind publishes current status, uptime percentages and response-time history at processmind.com/status. The status page is hosted separately from the application frontend; its live status data is served by our API, so during an API incident the page itself remains available but may show limited status information. See the Service Level Agreement for how uptime is measured.

Contractual availability commitments, incident response targets, service credits and support terms are described in the Service Level Agreement.

6. Backup and Disaster Recovery

  • Backups: Automated backups of production customer data run at least daily and are stored durably within the AWS region; backups are not currently replicated to a second region.
  • Disaster Recovery: Recovery measures and priorities are described in the Disaster Recovery, Business Continuity & Incident Response summary.

7. Compliance

ProcessMind is hosted on AWS infrastructure that holds the following certifications:

  • ISO 27001: Information Security Management
  • ISO 27017: Cloud-Specific Controls
  • ISO 27018: Protection of Personal Data in the Cloud
  • SOC 1, SOC 2, SOC 3: Service Organization Controls

These certifications apply to the AWS infrastructure on which ProcessMind operates. ProcessMind inherits these controls through its use of AWS managed services. ProcessMind has selected its certification path for its own ISO 27001 certification and SOC 2 Type II attestation; the formal process has not started yet.

ProcessMind complies with the General Data Protection Regulation (GDPR) for data protection and privacy. For details on ProcessMind’s own technical and organizational security measures, see the Security Measures document.

8. Customer Responsibilities

Customers are responsible for maintaining the security of their account credentials and for any actions taken using their accounts. Customers should:

  • Use strong, unique passwords for their accounts.
  • Use multi-factor authentication (MFA) where available.
  • Regularly update and review access permissions.
  • Immediately report any suspicious activity or security breaches to our support team.

9. Changes to Hosting Policy

We may update this Hosting Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of any significant changes through our website or direct communication.

For support intake, request prioritization, and contractual commitments, see the Service Level Agreement.

Contact Information

For any questions or concerns regarding this Hosting Policy, please contact us at:

ProcessMind B.V.
Willem Sandbergstraat 33,
7425RC, Deventer,
The Netherlands
Phone: +31 85 060 68 09
Email: support@processmind.com

By using our services, you acknowledge that you have read this Hosting Policy. It is provided for information and does not create contractual commitments beyond those set out in the Customer Agreement, the Data Processing Addendum, the Service Level Agreement and the Security Measures.